Frequently Asked Questions

All our tours include a professional, licensed guide. Our guides are fluent in:

• English
• French
• Arabic & Darija (Moroccan Arabic)
• Spanish (select tours)

Please let us know your preferred language when booking so we can match you with the right guide.

• Private tours are exclusively for your group. You set the pace, stops, and schedule. Ideal for families, couples, and those wanting a personalised experience.
• Shared tours join other travellers in a small group. They are more budget-friendly and a great way to meet fellow adventurers.

Most of our tours are available in both formats. Contact us to confirm availability.

Yes, many of our tours are family-friendly and suitable for children of all ages. We always recommend checking individual tour descriptions for physical requirements. Activities such as buggy rides and camel trekking have minimum age guidelines which our team will share at booking.

Meal inclusions vary by tour. Some excursions include a traditional Moroccan lunch or dinner (such as our Agafay desert packages), while others are self-catered. Each tour page clearly states what is and is not included.

Yes. For all private tours, we offer complimentary hotel or riad pickup from anywhere in Marrakech. For shared tours, we typically have a designated meeting point in the city centre, with the exact address provided in your booking confirmation.

We recommend the following for most day trips:

• Comfortable, breathable clothing (modest dress for religious sites)
• Sunscreen, sunglasses, and a hat
• Comfortable walking shoes
• A small daypack with water and snacks
• Camera or phone for photos
• A light jacket (evenings can be cool, especially in the desert)

• Agafay Desert — A rocky stone desert just 45 minutes from Marrakech. Perfect for a half-day or evening experience: camel rides, quad biking, and a sunset dinner. Ideal if you have limited time.
• Merzouga / Sahara — The iconic golden sand dunes of Erg Chebbi. A 2–3 day trip from Marrakech offering an overnight camp, stargazing, and a true Sahara sunrise. Unforgettable for those with more time.

Yes. We offer private airport transfers to and from Marrakech Menara Airport (RAK) to any hotel, riad, or address in Marrakech. Our driver will be waiting for you in the arrivals hall with a name board.

Our fleet includes a range of vehicles to suit every group size and preference:

• Saloon Cars — for 1–3 passengers
• SUV / 4x4 — for small groups or off-road comfort
• Minivans — for 6–8 passengers
• Luxury Minibuses — for large groups up to 20

All vehicles are air-conditioned, clean, and regularly maintained.

Yes. We offer private door-to-door transfers between all major Moroccan cities including:

• Marrakech ↔ Casablanca
• Marrakech ↔ Fes
• Marrakech ↔ Agadir
• Marrakech ↔ Essaouira
• Marrakech ↔ Ouarzazate

All intercity transfers can be combined with sightseeing stops along the route.

Yes. All our drivers are English-speaking and professional. Many also speak French and basic Spanish. They are courteous, punctual, and knowledgeable about local areas.

Standard transfers allow 1 large suitcase + 1 carry-on per person. For extra luggage, oversized bags, or equipment (surfboards, bicycles, etc.) please inform us in advance so we can arrange the correct vehicle size.

Absolutely. Our transfer service operates 24 hours a day, 7 days a week, 365 days a year. Whether your flight departs at 3am or arrives at midnight, we will have a driver ready and waiting for you.

A riad is a traditional Moroccan house built around a central courtyard or garden. They are typically located inside the ancient medinas and offer an intimate, characterful stay quite different from a conventional hotel.

Riads are known for their beautiful Moroccan tilework (zellige), carved plasterwork, rooftop terraces, and personalised hospitality. Staying in a riad is one of the most authentic Moroccan experiences you can have.

Yes. We have a curated selection of riads, boutique hotels, and desert camps across Morocco. We can book accommodation as part of a complete package or as a standalone service. Browse our Accommodations page or contact us for personalised recommendations.

Our desert camps range from standard Berber tents to luxury glamping options with proper beds, private bathrooms, and electricity. All camps include traditional Moroccan dinner, breakfast, and live music around a campfire.

Most riads and hotels in cities offer free Wi-Fi. In remote desert areas, Wi-Fi connectivity is limited or unavailable — which many travellers find to be part of the charm. We recommend purchasing a local SIM card for data coverage across Morocco.

Standard check-in is from 2:00 PM and check-out by 12:00 PM (noon). Early check-in and late check-out can usually be arranged depending on availability — please notify us in advance and we will do our best to accommodate.

Morocco offers visa-free entry for up to 90 days to citizens of most European countries, the USA, Canada, Australia, and many others. Your passport must be valid for at least 6 months beyond your travel dates.

The Moroccan currency is the Dirham (MAD). It is not freely convertible outside Morocco, so we recommend exchanging money upon arrival.

• ATMs are widely available in cities and accept major international cards
• Currency exchange bureaux offer competitive rates in airports, medinas, and shopping areas
• Euro, USD, and GBP are widely accepted at tourist-facing businesses

• Spring (March–May): Ideal — warm days, blooming landscapes, perfect for hiking and city tours
• Autumn (September–November): Equally excellent with mild temperatures and fewer crowds
• Winter (December–February): Cool in cities, cold in the mountains — but great for desert experiences with crisp air
• Summer (June–August): Very hot inland (40°C+), but pleasant along the Atlantic coast

We highly recommend it. Moroccan SIM cards from Maroc Telecom, Inwi, or Orange are inexpensive and available at the airport and shops throughout the city. A data plan of 20–30 GB costs roughly 50–100 MAD (€5–€10).

Having mobile data ensures you can use Google Maps, WhatsApp us in case of any questions, and stay connected throughout your trip.

Tipping is customary in Morocco and greatly appreciated but never obligatory. General guidelines:

• Tour guides: 50–100 MAD per person per day
• Drivers: 30–50 MAD per day
• Restaurants: 10% of the bill
• Hotel staff: 10–20 MAD per service

Morocco uses Type C and Type E plugs (the same as most of continental Europe) with a voltage of 220V / 50Hz. UK and US travellers will need a plug adapter. Most modern devices (phones, laptops) automatically handle both 110V and 220V.

Morocco's official languages are Arabic and Tamazight (Berber). French is widely spoken in business, tourism, and education. In tourist areas, English and Spanish are also commonly understood. A few basic words in Darija (Moroccan Arabic) — like "Shukran" (thank you) — are always warmly appreciated by locals.

Yes. Morocco is widely considered one of the safest travel destinations in Africa and the Arab world. Millions of tourists visit every year without incident. The country has a strong police presence in tourist areas and a generally welcoming attitude toward visitors.

As with any destination, standard precautions apply: keep valuables secure, be aware of your surroundings in busy souks, and use reputable operators (like us) for all tours and transfers.

Morocco is visited by hundreds of thousands of solo female travellers every year. While cultural differences exist, exercising normal awareness and dressing modestly in traditional areas (medinas, mosques) ensures a comfortable experience.

Travel insurance is strongly recommended and we advise all our clients to obtain comprehensive cover before travelling. A good policy should include:

• Medical expenses and emergency evacuation
• Trip cancellation and curtailment
• Baggage and personal belongings
• Activity cover (for adventure activities like quad biking)

Tap water in Morocco is technically treated and safe, but we recommend drinking bottled water to avoid any stomach sensitivity, particularly for those not accustomed to the local minerals. Bottled water is inexpensive and widely available everywhere.

No vaccinations are officially required to enter Morocco. However, we recommend ensuring your routine vaccinations are up to date. Some travellers opt for:

• Hepatitis A and B
• Typhoid (for longer stays)
• Tetanus booster

Please consult your doctor or travel health clinic before departure for personalised medical advice.

• Police: 19
• Ambulance / Medical: 15
• Fire Brigade: 15
• Tourist Police (Marrakech): +212 524 384 601
• Morocco Travel Shop 24/7: +212 6 84 115 115

Absolutely. Creating bespoke, tailor-made itineraries is one of our specialities. Share your travel dates, interests, group size, and budget and our local experts will craft a personalised Morocco journey from scratch — including accommodation, transport, guides, activities, and restaurant recommendations.

Yes! Morocco is a magnificent destination for couples and honeymooners. We offer romantic packages that can include private riad stays, candlelit desert dinners, rose petal room decorations, private sunset camel rides, and couples' hammam experiences.

Contact us and let us know the occasion — we will make it unforgettable.

Yes. We have extensive experience organising corporate retreats, team-building events, incentive trips, and conference excursions for groups of all sizes. Our team handles all logistics including transport, accommodation, activities, catering, and special requests.

We aim to provide an initial quote within 2–4 hours for most requests during business hours. For complex multi-week itineraries or large groups, we may take up to 24 hours to prepare a detailed proposal.

We pride ourselves on flexibility. If you want to add a stop, skip an activity, or change a restaurant during your trip, simply let your guide or driver know. For major itinerary changes mid-trip, contact us directly and we will rearrange as much as possible.